FAQ
If you can't find the answer you're looking for, please contact us.
  1. Where can I find your products?
  2. What are the warranty terms?
  3. How do I know which LongReach™ Pruner to get?
  4. What is the difference between the LongReach™ Pruner Heads?
  5. Are the blades on the saws replaceable?
  6. Can you sharpen the blade? How?
  7. How can I maximize the life of my tool?
  8. What is the difference between chemical nickel and hard chrome plating?
  9. What is impulse hardening?
  10. What is Marquench hardening?
  11. I have a really old ARS tool that I can't find on the website. Is it still possible to get parts / replacement blades for it?
  12. Why are the ZK and ZT series LongReach™ Pruners discontinued?

 

Where can I find your products?

GrowTech, Inc. is proud to be the exclusive ARS agent for North America, and as such is set up for distribution. This site is designed to present the entire ARS line available. Our products are available through professional supply houses, catalog houses, and better garden centers that sell into the professional green industry. You can also purchase our products online. Simply enter the product number in your favorite search engine, and several choices should appear. For your convenience, we have partnered with www.wood-avenue.com, an online retailer offering our entire line including all spare parts. You can also contact us for additional assistance in locating a dealer in your area.

What are the warranty terms?

ARS / GrowTech, Inc. warranties each tool against craftsmanship errors and material defects. Wear and tear items are not covered by the warranty. All items must be returned to GrowTech, Inc. for inspection at the owner's expense. If error in craftsmanship or material defects are found, a replacement or credit will be provided. Please refer to our Warranty Page for further details.

How do I know which LongReach™ Pruner to get?

We are asked this one quite often. The answer depends entirely on what you are using the pruner for and on personal preference. If you require the longest reach (up to 10 feet), then you want to look at the ZR Telescoping Series. If you are using the pruners for very long periods of time, the super lightweight R series is worth a look. If you are going after thicker branches (up to 3/4 inch diameter), then take a look at the L Series pruners. And, if you want lightweight with superior longevity, take a look at the ZR Fixed Length series. For specific questions, please contact us or your local dealer.

What is the difference between the LongReach™ Pruner Heads?

Most of the LongReach™ Pruners have 3 different blade sets available. The blade sets are interchangeable within a series, but do not fit other series. In other words, the ZR blade sets will fit all ZR pruners, but will not fit the R-series poles.
  • The Razor Edge head is the basic bypass blade set similar to that on a hand pruner. This is the most popular type of blade set. To get the Razor Edge head, make sure there is a "180" in the product number.

  • The Cut & Hold blade set is the exact same blade from the 180 set, but with an extra device screwed into the blades, one on the cutting blade, and one on the counter blade. This devise is designed to hold the material after the cut. This is popular for fruit harvesting, interiorscape in malls, and even water gardening. The holding device will limit the amount of material that the blade can grab, so the cut capacity is slightly smaller on a blade with the cut & hold attachment. Units with this blade set have a "160" in the product number.

  • The Shearing Head or Super Trimmer is a longer head designed for shearing and shaping trees and shrubs. The blade is similar to that of a hedge shear, and is designed for thinner twigs and material so it has a smaller cutting capacity as well (usually about 1/4 inch). Units with this blade set will have a "190" in the product number.

Are the blades on the saws replaceable?

Yes! All of the ARS saws have replaceable blades. Refer to the catalog for the replacement blade number or ask your dealer.

Can you sharpen the blade? How?

Yes - most of the ARS blades can be sharpened. The only exceptions are the Impulse Hardened blades for the saws. These have edges that are too hard for most sharpening stones, and will not sharpen well.

How can I maximize the life of my tool?

Simple maintenance and basic cleaning will help keep your tool at its top performance. Visit the Tool Maintenance page for more information.

What is the difference between chemical nickel and hard chrome plating?

Both finishes are designed to offer greater hardness, rust protection, and superior durability. The chemical nickel finish offers additional flexibility in the cold weather. The hard chrome plating offers extra hardness and is ideal for moderate weather.

What is impulse hardening?

Impulse hardening is a method of providing an incredibly strong, hard edge. The process involves both a heating and cooling at very precise time intervals (within thousandths of a second) using impact energy created by high frequency currents. ARS has perfected the method to produce blades with edges hardened to 900HV to 950HV on the Victor scale, above any reading on the Rockwell C scale, and still retain the high elasticity of the blades. Impulse hardening will extend the blade life by approximately three times in normal usage.

What is Marquench hardening?

Commonly, steel is hardened by heating it and then cooling it in water or oil. The ARS Marquench hardening system is a hot bath quenching process that subjects the material and the outer coating to the same hardening transformation and cooling temperatures throughout the process. The hardened steel is then tempered at a specific temperature for an exact time to achieve the hardness suitable for ARS quality blades. The result: extremely hard, tough blades.

I have a really old ARS tool that I can't find on the website. Is it still possible to get parts / replacement blades for it?

We do have limited parts / tools available from discontinued models. You never know until you ask! Contact us to see if we might have what you are looking for.

Why are the ZK and ZT series LongReach™ Pruners discontinued?

ARS has replaced the ZK and ZT series with the ZR series. This new series boasts an improved design, including an aluminum die cast handle and tilt head and drop forged blades. The inner rod system has also been redesigned to hold up even longer. The end result is a more efficient and durable unit. The ZR unit is available with the 160 Cut & Hold head, 180 Razor Edge head, and 190 Shearing head.